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Frequently Asked Questions

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Algenist

1. Are all Algenist skincare products formulated with Alguronic Acid?
Yes, all Algenist skincare products are formulated with patented Alguronic Acid along with other powerful anti-aging ingredients.

 

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2. What is the concentration of Alguronic Acid in each Algenist skincare product?
The concentration of patented Alguronic Acid varies by Algenist skincare product. The amount of Alguronic Acid formulated in each product is equal to, or considerably higher than, levels scientifically tested and proven to produce significant anti-aging benefits.

 

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3. Can I use Algenist skincare products in combination with other skincare products?
Yes, all Algenist skincare products are compatible with other skincare products. Algenist skincare products are clinically tested to be hypoallergenic and noncomedogenic. If you are using prescription skincare products, please be sure to consult your healthcare professional prior to introducing Algenist skincare products to your skincare routine. Algenist skincare products are compatible with your existing skincare routine, but they are most effective when used together as a complete anti-aging skincare regimen.

 

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4. What sun protection does the Ultra Lightweight UV Defense Fluid SPF 50 provide?
Algenist Ultra Lightweight UV Defense Fluid SPF 50 combines patented Alguronic Acid with antioxidant-rich botanicals and UVA/UVB protecting actives to provide everyday protection against broad-spectrum UVA/UVB damage. This sheer sunscreen also helps delay signs of aging caused by sun and environmental stressors and protect skin against future damage. If used as directed with other sun protection measures, this product helps reduce the risk of skin cancer, early skin aging, and sunburn.

 

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5. Are Algenist skincare products hypoallergenic?
Yes, all Algenist skincare products are formulated to be hypoallergenic and have been saftey and allergy tested by 3rdparty laboratories.

 

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6. Are Algenist skincare products paraben-free?
Yes, all Algenist skincare products are formulated without parabens. Algenist products are also formulated without sulfates, synthetic dyes, phthalates, GMOs, or Triclosan.

 

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7. What skin types are Algenist skincare products formulated for?
Algenist skincare products provide highly effective anti-aging benefits for all skin types.

 

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8. How long will it take to see anti-aging results from using Algenist skincare products?
In 3rd party consumer studies, women reported significant visible skin improvement in as little as 10 days.  Individual results may vary.

 

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9. Does Algenist test on animals?
Algenist does not conduct animal testing, nor ask others to test on our behalf, unless required by law, regulation, or a governmental authority. We are committed to ethical practices and procedures through the entire process of product development – from R&D, to manufacturing, and to every step of the value chain; we rigorously vet our ingredient suppliers to ensure they share the same values and beliefs of non-animal testing. The safety and efficacy of our products are evaluated by clinical (non-animal) methods with volunteer human panels.

 

As Algenist continues to expand and reach our customers around the globe, our support and commitment to eliminate animal testing is stronger than ever. Therefore, we are proud to share our partnership with the Institute for In Vitro Sciences (IIVS), a non-profit research organization dedicated to adoption and regulatory acceptance of alternative methods to animal testing worldwide.

To learn more, click here to read about IIVS’s work in China.

 

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10. Do Algenist products contain fragrances?
We use a variety of fragrances in our products to further enhance the experience of our Algenist collections, however, these fragrances are used at very low levels. We thoroughly test all of our products to insure they are safe for consumer use. We offer both fragranced and unfragranced products within our line, due to feedback from our customers requesting both options. If there is a hyper-sensitivity to allergens or a preference not to use fragranced products, we suggest our Gentle Rejuvenating Cleanser, Regenerative Anti-Aging Moisturizer, Regenerative Anti-Aging Moisturizer SPF 20, Regenerative Anti-Aging Ultra Rich Cream, Targeted Deep Wrinkle Minimizer, Lip Renewal Balm and any of our eye creams.

 

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Microalgae

1. What is microalgae?
Microalgae are, like their name denotes, microscopic forms of algae—amazing, single cell organisms that thrive in both fresh and salt-water environments, but unlike their larger counterparts, do not have roots, stems, or leaves.

 

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2. Does the same type of microalgae used for renewable energy solutions also create Alguronic Acid?
No, different strains of microalgae are used to produce fuels and Alguronic Acid. Individual strains are chosen based on their ability to produce the desired oils and compounds efficiently and at large scale.

 

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3. What is the difference between Alguronic Acid and other skincare ingredients from algae?
Algae are a large and diverse group of generally multicellular organisms, the largest and most well known of which is seaweed. Blue, green, and red algae all fall into this category. Alguronic Acid is not algae at all, rather a compound that is naturally produced by microalgae—amazing, single cell organisms that thrive in both fresh and salt-water environments, but unlike their larger counterparts, do not have roots, stems, or leaves. Whereas other skincare products use blue, green, or red algae as a direct ingredient, Algenist products use the powerful and rare microalgae-derived compound Alguronic Acid. Alguronic acid is made into a highly effective anti-aging skincare ingredient via a highly refined, 5 phase, 15-step extraction and purification process.

 

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Alguronic Acid

1. What is Alguronic Acid?
Alguronic Acid is a group of complex polysaccharides, produced by specific strains of microalgae that function to protect and regenerate the microalgae cell. The team of biotechnology scientists behind Algenist developed a highly advanced process that allows us to grow microalgae and extract the patented Alguronic Acid compound.

 

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2. Who discovered Alguronic Acid?
After years of research into microalgae as a renewable energy source, our biotechnology scientists unexpectedly discovered a powerful protective and regenerative compound with incredible anti-aging properties known as Alguronic Acid.

 

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3. How was Alguronic Acid discovered?
Alguronic Acid was unexpectedly discovered by a team of scientists at a San Francisco based biotechnology company focused on the development of renewable energy solutions from microalgae. While researching thousands of microalgae strains, the biotechnology scientists identified a protective and regenerative polysaccharide compound produced by certain strains of microalgae that, when isolated and tested, showed significant anti-aging properties.

 

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4. How many strains did you research to discover Alguronic Acid?
Alguronic Acid was discovered through researching thousands of microalgae strains over four years.

 

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5. How is Alguronic Acid extracted from the microalgae cell?
Alguronic Acid, a complex polysaccharide, is naturally produced by microalgae. Algenist utilizes a detailed, multi-phase proprietary extraction and purification process that allows for the isolation of Alguronic Acid from other microalgal cellular components.

 

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6. What is a polysaccharide?
Polysaccharides are carbohydrate structures consisting of repeating units joined together.

 

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7. What part of microalgae does Alguronic Acid come from?
Alguronic Acid is a highly protective and regenerative compound that surrounds the microalgae cell.

 

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8. What are the major anti-aging functions and benefits of Alguronic Acid?
Alguronic Acid is a purified microalgae exopolysaccharide extract. Alguronic Acid’s major anti-aging benefits for the skin are the same as those provided to microalgae cells by these powerful polysaccharide compounds.

 

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Shipping & Returns

1. How will I know that my order went through?
All Algenist.com orders are confirmed via email with your order number and confirmation. To make sure you receive your order confirmation email, please add customerservice@algenist.com to your address book and/or check your spam folder in case the email is accidentally filtered as spam.

 

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2. How will I know that my order shipped?
You will receive an email when your order leaves our facility. This email confirmation includes a tracking number and shipping provider so that you can track your order to your door. To make sure you receive your shipping status email, please add customerservice@algenist.com to your address book and/or check your spam folder in case the email is accidentally filtered as spam.

 

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3. Which shipping carrier does Algenist.com use to ship orders?
We partner with UPS for order delivery. We offer UPS Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air options. The UPS package guarantee does not apply when transportation networks are disrupted due to causes beyond UPS’s control.

 

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4. Is international shipping available?
This website is intended for visitors from the United States, international shipping is not available at this time.

 

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5. What do I need to know about shipping during the holidays?
Due to increased volume during the holiday season, service modifications will be in effect for some packages tentered through December27. During this time, a limited number of packages with certain origins and destinations may experience additional time in transit. Please also note that the UPS Service Guarantee is subject to suspension or modification during certain dates of the holiday season.

 

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6. Can offers be combined?
Offers cannot be combined including rewards points, subscriptions, or discount codes. One offer or code per order.

 

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7. What is your return policy?
Your satisfaction is important to us. If you are not completely happy with your Algenist skincare products, you may return them within 30 days of your order date. If you received a free gift with your purchase, you must return the free gift in addition to the products purchased. You will receive a full refund on the cost of your purchase. For details on how to process a return, please visit: https://algenist.com/pages/returns-exchanges.** 2019 Black Friday and Cyber Monday purchases are FINAL SALE. No returns or exchanges **

 

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8. Can you send me free samples?
Currently, free Algenist samples are not available for general distribution. We do offer travel size products, which are a great way to introduce yourself to the Algenist skincare line. In addition, with each Algenist.com order we offer you the ability to choose 3 Free Samples. You can also sign up for Algenist.com emails to be the first to hear about new Algenist skincare products, latest trends, and exclusive online coupon codes.

 

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9. How do I create an Algenist.com account?
To create an Algenist.com account, please visit and complete the registration form at: https://algenist.com/account/login. Once registered, you will receive an email confirming the creation of your Algenist.com account. Please be sure to check your spam folder in case the email is accidentally filtered as spam. You will be able to log-in to your Algenist.com account at: https://algenist.com/account/login.

 

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10. I forgot my password. How do I log-in to my Algenist.com account?
If you have an existing Algenist.com account, to retrieve your password please visit: https://algenist.com/account/login. Enter your email address and then click “Submit.” Please check your spam folder to ensure that the email does not accidentally get filtered as spam.

 

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11. Does anyone else see the information that I provide to Algenist.com?
Algenist respects your privacy and does not sell, rent, or license any of our customers' personal information. The information you provide will not be given to any third party. For more information, please see our Privacy Policy.

 

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12. Is it safe to use my credit card?
To ensure that your order is placed safely and securely on Algenist.com, we've implemented Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. For further information regarding the the SSL certificate please go to https://algenist.com/ and click on the lock icon that appears on your address bar.

 

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13. What is Afterpay?
Afterpay is a great way to shop now and pay later. You can choose Afterpay in the checkout process and simply enter your credit card information. Your payment will be split into 4 equal payments which will charge every 2 weeks with zero interest and no fees when you pay on time.

 

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14. What is the best number to call if I need to speak with a representative?
To speak with us by phone, please call 1-877-650-1837.

 

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15. Why is there a delay with my shipping?
We are experiencing delays in shipping, due to the impact of severe weather conditions across the country. Your order may take longer than usual to arrive. We appreciate your patience and apologize for any inconvenience.

 

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16. What are the terms for my FabFitFun order?
*OFFER: Enjoy $25 off at Algenist.com + Free Shipping. TERMS AND CONDITIONS: $25 off on Algenist.com Best Sellers. This offer is only good for Fab Fit Fun box recipients, can only be used once and cannot be transferrable. Exclusions include the purchase of Gift Cards, travel sizes, self-care essentials, markdowns, sale items, exclusive launch offers, and cannot be combined with other promotional offers or codes. Other exclusions may apply. Offer ends November 2, 2021, 11:59pm PST. OFFER VALID in US and Puerto Rico Only.

 

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17. Why am I being charged sales tax on my order?
You are being charged sales tax on your order because Algenist has a nexus in your state. Nexus, also known as sufficient physical presence, is the determining factor of whether an out-of-state business selling products into a state is liable for collecting the tax on sales in the state. This presence gives the state the right to require a company to pay or collect and remit certain taxes.

 

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Pre-Orders

1. How do pre-order payments and shipping work?
All pre-paid pre-orders will be charged upon the order date and will be shipped out within 7 business days of the product release date.

 

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